Terms of Service and User Agreement

Rent Capital is a property technology company providing digital infrastructure for property management, tenancy administration, rent-related activities, property records, and housing-related services.

Rent Capital may provide technology that connects Users with third-party financial institutions, payment providers, insurers, lenders, mortgage providers, property professionals, verification providers, and other Service Providers.

Unless expressly stated otherwise, Rent Capital is a technology platform and is not itself:

• a bank
• a deposit-taking institution
• a lender
• an insurer
• a mortgage bank
• a credit bureau
• an investment manager
• a securities dealer
• a real-estate owner
• a landlord
• a tenant
• a property agent
• a legal practice
• a financial adviser

Where a regulated service is provided by another entity, that entity remains responsible for the regulated service.

By using the Platform, you agree:

1. 1.to comply with these Terms
2. 2.to comply with applicable laws
3. 3.to provide truthful information
4. 4.to maintain the security of your Account
5. 5.to comply with applicable third-party terms
6. 6.to pay applicable fees
7. 7.to respect the rights of other Users
8. 8.not to misuse the Platform
9. 9.to accept that certain Platform functionality may depend on third-party providers

If you are using the Platform on behalf of an organization, you represent that you have authority to bind that organization.

You must satisfy applicable legal and service-specific eligibility requirements to use the Platform.

Certain features may require:

• minimum age
• identity verification
• business verification
• property verification
• residency information
• financial information
• proof of authority
• regulatory eligibility
• other documentation

Rent Capital may refuse access to particular services where eligibility requirements are not satisfied.

Users may be required to create an Account. You agree to provide accurate, complete, and current information.

You must not:

• create an Account using another person's identity
• impersonate another person
• provide forged information
• use another person's credentials
• create multiple Accounts to circumvent restrictions
• sell or transfer your Account
• allow unauthorized persons to use your Account

Rent Capital may request additional information at any time where reasonably necessary for security, compliance, fraud prevention, or service provision.

You are responsible for maintaining the confidentiality of:

• passwords
• PINs
• authentication codes
• access tokens
• device credentials
• recovery information
• other security credentials

You must notify Rent Capital promptly if you suspect:

• unauthorized access
• stolen credentials
• compromised devices
• fraudulent activity
• unauthorized transactions

Rent Capital may temporarily restrict an Account where we reasonably believe that security has been compromised.

Business Users may be required to provide:

• corporate registration information
• ownership information
• directors' information
• beneficial ownership information
• business address
• tax information
• authorized representative information
• banking information
• other compliance documentation

Business Accounts may be subject to additional review.

Rent Capital may implement measures designed to identify and prevent:

• fraud
• identity theft
• money laundering
• terrorist financing
• sanctions violations
• account abuse
• payment fraud
• property fraud
• document fraud
• other unlawful activity

Where legally required or reasonably necessary, Rent Capital may report suspicious activity to relevant authorities or Service Providers.

We may delay, reject, restrict, or suspend transactions or Accounts where necessary for legal, regulatory, security, or fraud-prevention purposes.

You must not use the Platform to conduct transactions prohibited by applicable sanctions, anti-money-laundering, counter-terrorist-financing, or other applicable laws.

Rent Capital may restrict Users, Properties, transactions, jurisdictions, or Service Providers where required by law or risk-management requirements.

By submitting a Property, you represent that you:

• own the Property
• have authority from the owner to manage, advertise, or otherwise submit information about the Property

Rent Capital may request evidence of such authority.

Property listings may be submitted by:

• Landlords
• Property Managers
• real-estate agencies
• developers
• corporate property owners
• other authorized parties

Rent Capital does not guarantee that a listing:

• is available
• is accurately described
• has the stated rental price
• belongs to the person who submitted it
• is free from encumbrances
• meets a particular standard
• will remain available
• will result in a completed transaction

Users should conduct appropriate independent due diligence.

Rent Capital may allow Users to create and maintain digital tenancy records. Records may include:

• tenant information
• landlord information
• tenancy commencement date
• tenancy expiry date
• rent amount
• payment history
• property information
• occupancy status
• maintenance records
• tenancy documents
• related communications

Rent Capital does not guarantee that a tenancy record constitutes legal proof of ownership or tenancy unless expressly recognized as such under applicable law.

Rent Capital may provide tools for storing, generating, transmitting, or managing tenancy documents.

Users are responsible for ensuring that agreements entered into between them comply with applicable law.

Rent Capital does not provide legal advice merely by providing document-generation or document-management functionality.

Landlords using Rent Capital agree to:

• provide accurate property information
• have authority to let the Property
• provide accurate tenancy information
• comply with applicable housing laws
• respect Tenant rights
• maintain legally required standards
• respond appropriately to legitimate Tenant requests
• comply with applicable consumer-protection laws
• avoid discrimination prohibited by law
• not use the Platform for unlawful eviction or harassment

Tenants agree to:

• provide accurate information
• comply with their tenancy agreement
• make rent payments when due
• use Properties lawfully
• report relevant maintenance issues
• respect Property rules
• avoid fraudulent conduct
• not misrepresent tenancy information

Property Managers and agents must have appropriate authority to act on behalf of property owners.

A Property Manager's use of the Platform does not make Rent Capital the Property Manager.

Rent Capital does not assume responsibility for the actions or omissions of a Property Manager or agent.

The Platform may allow Users to submit:

• maintenance requests
• repair requests
• photographs
• service requests
• inspection records
• contractor information
• related communications

Rent Capital may facilitate communication but does not guarantee the availability, competence, price, timing, or quality of third-party contractors.

Rent Capital is generally not a party to disputes between Landlords, Tenants, Property Managers, agencies, contractors, or other Users. Examples include disputes concerning:

• rent
• deposits
• repairs
• property condition
• eviction
• tenancy termination
• ownership
• utility bills
• damages
• service charges
• contractual obligations

Users remain responsible for resolving such disputes directly or through the appropriate legal or dispute-resolution process.

Rent-related payments may be processed through third-party payment providers, banks, financial institutions, or other authorized providers.

Where a third party processes a transaction, that provider may be responsible for:

• payment processing
• settlement
• custody
• safeguarding
• refunds
• reversals
• transaction limits
• payment compliance

Unless expressly stated in the applicable product terms and permitted under applicable law, Rent Capital does not accept deposits or hold customer funds as a bank or deposit-taking institution.

Where funds are required to be held, safeguarded, settled, or otherwise managed, Rent Capital may use an appropriately authorized third-party provider.

Users should review the applicable payment-provider terms.

By initiating a payment through the Platform, you authorize the relevant payment provider to process the transaction according to the instructions you provide.

Before confirming a transaction, Users are responsible for checking:

• recipient information
• payment amount
• payment reference
• payment date
• other transaction details

If you believe a payment was any of the following, you should notify Rent Capital and/or the relevant payment provider promptly:

• duplicated
• incorrectly processed
• sent to the wrong recipient
• unauthorized
• reversed incorrectly
• otherwise erroneous

Resolution may depend on the provider responsible for processing the transaction.

A payment may fail because of:

• insufficient funds
• bank restrictions
• incorrect account information
• provider downtime
• compliance checks
• transaction limits
• fraud controls
• network problems
• account restrictions
• other reasons

Rent Capital does not guarantee successful payment execution.

Refunds and reversals are subject to:

• the nature of the transaction
• applicable law
• the relevant payment provider's procedures
• the recipient's cooperation
• fraud and compliance requirements

Rent Capital may not be able to reverse transactions that have already been settled.

Certain transactions may attract fees. Applicable fees will be disclosed through the relevant service interface where practicable.

Fees may be charged by:

• Rent Capital
• banks
• payment processors
• card networks
• financial institutions
• other Service Providers

Certain Rent Capital products may involve arrangements under which funds are designated for a specific purpose, such as rent.

The precise legal structure of such a product will depend on the applicable Service Provider and product terms.

Nothing in these Terms creates a bank deposit, trust, investment, or custodial relationship unless expressly established under separate legally applicable terms.

Rent Capital may introduce services designed to connect eligible Tenants with rent-support providers. Such support may involve:

• third-party financing
• employer support
• financial institutions
• property owners
• investors
• charitable organizations
• other partners

Approval is not guaranteed.

If Rent Capital or a partner introduces a lending service, the relevant lender's terms will govern the lending relationship.

Rent Capital will not represent that a User has been approved for credit unless approval has actually been provided by the responsible lender.

Where applicable law requires licensing or registration for a lending activity, the relevant service will only be offered through appropriately authorized parties.

Nigeria's current digital lending framework imposes specific requirements on digital consumer lending, including registration and consumer-protection obligations.

Rent Capital may introduce Users to mortgage providers. Rent Capital does not guarantee mortgage approval.

Mortgage providers independently determine:

• eligibility
• affordability
• interest rates
• collateral requirements
• repayment periods
• loan-to-value ratios
• fees
• documentation requirements
• approval

Rent Capital may facilitate access to insurance products through licensed insurers or intermediaries.

Insurance coverage is governed by the relevant insurance policy.

Rent Capital does not guarantee coverage, claims approval, premium rates, or policy benefits.

Rent Capital may develop tools that analyze lawful information concerning rental and property-related activity. Such information may include:

• rent payment history
• payment consistency
• tenancy duration
• utility payment information
• estate charges
• property-related payment behavior
• other permitted information

A Rent Capital score is an internal or platform-based assessment and does not automatically constitute a credit score issued by a licensed credit bureau.

A score does not guarantee:

• loan approval
• mortgage approval
• insurance approval
• rent-support approval
• any other financial outcome

Where legally permitted, Rent Capital may interact with credit-information providers or other authorized data providers.

Any external credit score or report remains subject to the applicable provider's rules.

Rent Capital may provide verification tools relating to:

• identity
• tenancy
• residence
• property
• payment history
• business information

Verification does not constitute an absolute guarantee that the underlying information is free from fraud or error.

Rent Capital may provide QR codes, digital passes, access credentials, or other tools for property or estate access. Such features may be subject to:

• property rules
• estate policies
• security requirements
• technical limitations

Rent Capital does not guarantee physical access where access is controlled by a third party.

Rent Capital may provide tools for managing:

• estate charges
• resident information
• notices
• maintenance
• access
• service requests
• community communications

Estate administrators remain responsible for their own legal and operational obligations.

Rent Capital may provide functionality for:

• property listings
• property searches
• lease opportunities
• purchase opportunities
• rental opportunities
• property-related services

Rent Capital is not automatically a party to any transaction resulting from such listings.

Personal information may be processed for purposes including:

• account creation
• identity verification
• transaction processing
• fraud prevention
• security
• customer support
• tenancy management
• property management
• service improvement
• compliance
• dispute resolution
• analytics
• communication
• legal obligations

Rent Capital may engage third parties to process information on its behalf. These may include:

• cloud providers
• payment providers
• identity-verification providers
• analytics providers
• communication providers
• cybersecurity providers
• compliance providers

Where applicable, appropriate contractual and technical measures will be implemented.

Rent Capital may share information where necessary:

• to provide requested services
• with authorized Service Providers
• to process transactions
• to verify identity
• to prevent fraud
• to comply with law
• to protect rights and security
• with authorized parties where the User has instructed or consented to such sharing

Subject to applicable law, Users may have rights concerning their personal information, including rights relating to:

• access
• correction
• deletion
• restriction
• objection
• portability
• withdrawal of consent where consent is the applicable legal basis

The procedures for exercising such rights are described in the Privacy Policy.

You grant Rent Capital a limited, non-exclusive, worldwide license to host, store, process, reproduce, transmit, display, and otherwise use User Content as reasonably necessary to operate and provide the Platform.

This license does not transfer ownership of your underlying intellectual property.

Users must not submit content that:

• is fraudulent
• is unlawful
• infringes intellectual-property rights
• contains malicious software
• violates another person's privacy
• is defamatory
• is threatening
• promotes illegal activity
• is deliberately misleading
• contains unauthorized personal information

The Platform may allow Users to communicate with one another.

Rent Capital may provide communication tools but does not guarantee the accuracy, honesty, or reliability of statements made by Users.

Users remain responsible for communications they send.

Where reviews or ratings are permitted, Users must provide honest and reasonably accurate information.

Rent Capital may moderate, remove, or restrict reviews that violate applicable rules.

Users must not manipulate reviews or ratings.

An AI assistant does not constitute a lawyer, solicitor, barrister, legal adviser, financial adviser, mortgage adviser, insurance adviser, or other professional adviser.

Users should obtain professional advice before relying on information where legal or financial consequences may arise.

Where Rent Capital uses automated systems to generate assessments, recommendations, rankings, or scores, those systems may depend on the information available to them.

Where applicable law provides rights relating to automated decision-making, Rent Capital will address such rights in accordance with applicable law.

A business administrator may have authority to:

• create Users
• assign permissions
• access business records
• remove Users
• manage organizational settings

The organization is responsible for the actions of its authorized Users.

Rent Capital may provide APIs or integration functionality. API Users must:

• comply with technical documentation
• protect API credentials
• implement appropriate security controls
• not abuse rate limits
• not use APIs for unlawful activity
• not reverse engineer restricted systems

Rent Capital may suspend API access where necessary for security or operational reasons.

Applicable fees will be disclosed before a User is required to pay, subject to applicable law.

Where third-party fees apply, those fees may be separately disclosed by the relevant provider.

Users are responsible for taxes arising from their transactions where applicable.

Rent Capital may collect or remit taxes where legally required.

Where subscription services are offered:

• billing frequency will be disclosed
• applicable fees will be disclosed
• renewal terms will be disclosed
• cancellation procedures will be made available

Refund eligibility depends on the service involved and applicable law.

Nothing in these Terms removes mandatory consumer rights.

Rent Capital grants you a limited, non-exclusive, non-transferable, revocable license to use the Platform for its intended purpose.

You may not commercially exploit the Platform without written permission.

Rent Capital names, logos, marks, and branding may not be used without authorization.

Security testing, penetration testing, vulnerability scanning, or similar activities against Rent Capital systems require prior written authorization.

Users who discover a suspected security vulnerability should report it to Rent Capital rather than exploiting it.

Your use of third-party services may be governed by separate terms.

Where applicable, you agree to comply with those terms.

Rent Capital is not responsible for service interruptions caused exclusively by third-party providers.

Rent Capital will seek to provide material information concerning its services in a clear and understandable manner.

Users may submit complaints through Rent Capital's designated customer-support channels. Complaints should include:

• name
• Account information
• relevant transaction
• date
• description of the issue
• supporting documentation

Rent Capital may request additional information to investigate the complaint.

Nothing in these Terms prevents a User from exercising a right to complain to a competent regulatory or governmental authority.

Users may discontinue use of the Platform.

Account closure may be subject to outstanding transactions, legal retention requirements, disputes, or other obligations.

Rent Capital may terminate an Account where legally permitted.

After termination:

• access may cease
• pending services may be affected
• certain information may remain retained where legally required
• outstanding obligations remain enforceable

Rent Capital does not guarantee:

• property ownership
• property availability
• property condition
• property valuation
• legal title
• rental income
• transaction completion

Information provided through Rent Capital does not automatically constitute:

• investment advice
• financial advice
• credit advice
• mortgage advice
• insurance advice
• tax advice

Rent Capital does not provide legal advice merely through its Platform.

Legal information provided through the Platform is general information.

To the maximum extent permitted by applicable law, Rent Capital shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from use of the Platform.

Nothing in these Terms excludes liability that cannot legally be excluded.

Rent Capital is not responsible for losses caused solely by:

• third-party payment processors
• banks
• insurers
• lenders
• mortgage providers
• landlords
• tenants
• agents
• contractors
• property managers
• other independent third parties

Rent Capital will not be responsible for failure caused by events beyond reasonable control, including:

• natural disasters
• war
• terrorism
• civil unrest
• government action
• telecommunications failure
• major cyber incidents
• power failures
• infrastructure failure
• third-party outages
• epidemics or pandemics

Disputes between Users should ordinarily be resolved between the relevant parties.

Rent Capital may assist with information or platform records where legally permitted but does not automatically become a party to the dispute.

Where appropriate, Rent Capital and the User may attempt mediation or another alternative dispute-resolution mechanism before litigation.

These Terms are intended to be interpreted consistently with applicable Nigerian law and other mandatory laws applicable to the relevant User or service.

Where a particular service is subject to mandatory jurisdictional requirements, those requirements will prevail.

Rent Capital may update these Terms. The latest version will be made available through the Platform.

Where required by law, Users will be provided with appropriate notice.

Continued use after the effective date of updated Terms constitutes acceptance to the extent legally permitted.

Electronic records, confirmations, notices, logs, and communications may be used as evidence of Platform activity to the extent permitted by law.

Rent Capital may disclose information where reasonably necessary to:

• comply with legal obligations
• respond to lawful government requests
• prevent fraud
• protect Users
• protect Rent Capital
• investigate suspected unlawful conduct
• enforce these Terms

Where information or transactions cross national borders, applicable data-protection, financial, tax, sanctions, and regulatory requirements may apply.

Users must not reverse engineer, decompile, disassemble, or attempt to extract source code except where expressly permitted by mandatory law.

Bots, crawlers, scripts, automated extraction tools, and similar technologies may not access the Platform except where expressly authorized.

Failure to enforce a provision does not constitute waiver of that provision.

Users may not transfer their rights or obligations under these Terms without Rent Capital's consent where such consent is legally required.

Rent Capital may transfer or assign its rights and obligations as part of a restructuring, merger, acquisition, financing, sale of assets, or other lawful corporate transaction.

Unless expressly agreed, use of the Platform does not create any of the following between Rent Capital and a User:

• a partnership
• joint venture
• employment relationship
• agency relationship
• fiduciary relationship

These Terms, together with the Privacy Policy and any applicable service-specific terms, constitute the agreement governing use of the Platform.

Where specific product terms conflict with these general Terms, the specific terms may govern the relevant product to the extent of the conflict.

Where mandatory law conflicts with these Terms, mandatory law prevails.

Provisions concerning the following may survive termination where appropriate:

• intellectual property
• confidentiality
• liability
• indemnification
• dispute resolution
• payment obligations
• data retention
• legal compliance

If Rent Capital introduces investment, ownership, crowdfunding, securities, fractional ownership, property investment, or equity-related functionality, such functionality will be subject to additional legal and regulatory requirements.

Nothing in these general Terms constitutes an offer of securities, an invitation to invest, or investment advice.

Users must review the specific legal terms applicable to any investment-related product before participating.

If Rent Capital introduces digital assets, tokenized property interests, blockchain-based records, stablecoins, or other digital-asset functionality, such services may be subject to separate terms and applicable regulatory requirements.

No User acquires ownership of an asset merely because information concerning that asset appears on the Platform unless the applicable legal documentation expressly provides otherwise.

Platform logs and transaction records may be maintained for security, operational, compliance, and dispute-resolution purposes.

Where permitted by law, such records may be relied upon to determine the sequence and status of Platform events.

Rent Capital may maintain backups of Platform information.

Backup systems are not guaranteed to prevent every form of data loss.